The COVID-19 pandemic ushered in instant changes to the way we work, moving most people from a traditional office-based commuter model to a working from home set-up, almost overnight. Web-cams got a work-out, the likes of which they had never before encountered, and people became accustomed to remote engagement with colleagues, clients and stakeholders.
This swift shift is an example of the type of change that would have ordinarily taken years to implement. Many businesses have realised this type of work environment is not only viable, but has in some cases, led to increased productivity. A study by Gartner has found around one third of newly remote or hybrid employees say their organisation’s culture has changed since starting to work remotely, and 76 per cent of them say the cultural change has been for the better. Some organisations have also become aware of the incredible power of artificial intelligence (AI) in supporting change within their business.